- Shipping & Delivery
- Golden Rabbit ships using UPS and offers UPS Ground (generally 3-5 business days). The arrival time of your order will be the fulfillment time (normally 2-3 business days) plus the shipping time. Please see the charge for estimated shipping times to your area. Shipping is calculated by weight & size of the order.
Retail orders of $150 or more qualify for free shipping.
- Returns & Refunds
- The following terms only apply to goods and services bought through www.goldenrabbit.com or directly with us by phone, fax or email. For Golden Rabbit Enamelware goods bought from any other location, please contact that store first.
i. Return of non-faulty goods
To return product and qualify for a refund you must contact us in writing within seven days of receiving the order. Please email us at email@example.com with the subject RETURN, provide the name and address and order number or customer number associated with the shipment. We will provide you with a Return Authorization and instructions for the return. All returns must be in its original, saleable condition, complete with all parts, accessories, instructions and packaging. The product will remain your responsibility until it has been signed for at our returns department. We do not accept responsibility for products lost or damaged in transit. All shipping costs associated with the sale and return are also your responsibility. Orders which received our free freight special will be assessed those shipping charges against their credit. Once all the conditions above are met in full we will issue a refund. Should there be an issue with the return, we will notify of the issue and work out a resolution.
ii. Return of faulty goods
We will replace or refund damaged or defective items if returned and received at our returns address within 30 days of delivery and in accordance with the following returns process. If you suspect an item to be faulty:
- Email firstname.lastname@example.org with the subject line FAULT. In the body of the email quote your Order ID number, your name and address, the date you placed the order and list the items you wish to claim. You may also call us with this information @ 703-841-7777.
- Once we have determined the exact nature of the fault we will send you a confirmation, and ask whether you would like a refund or replacement.
- The confirmation will have a shipping label and instructions on how to return the damaged or defective items. Repack the items to insure they do not receive further damage.
- On receipt, if the above conditions have been met in full, we will test the item to confirm the fault. On confirmation of the fault we will issue a refund to the original method of payment or (subject to stock availability) send a replacement item to the address indicated on the returns form.
- If the fault is not confirmed (at our absolute discretion) or the conditions above are not met in full we reserve the right to not issue a refund or replacement. In this case we will be in contact to determine whether you wish the item to be returned to you at your expense.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.• To improve our website in order to better serve you.• To allow us to better service you in responding to your customer service requests.• To administer a contest, promotion, survey or other site feature.• To quickly process your transactions.• To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=enWe have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
How does our site handle do not track signals?We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?It's also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:• Within 7 business daysWe will notify the users via in site notification• Within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.We collect your email address in order to:• Send information, respond to inquiries, and/or other requests or questions.• Process orders and to send information and updates pertaining to orders• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be accordance with CANSPAM we agree to the following:• NOT use false, or misleading subjects or email addresses• Identify the message as an advertisement in some reasonable way• Include the physical address of our business or site headquarters• Monitor third party email marketing services for compliance, if one is used.• Honor opt-out/unsubscribe requests quickly• Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can• Follow the instructions at the bottom of each email.
Last Edited on 2014-11-21